Thank you for your email addressed to Tom Alexander, CEO, Everything Everywhere, highlighting the issues you have encountered when connecting to the Orange Network. Tom has passed this to his executive office for investigation and response.
TO: Jon Silk
Dear Mr Silk,
From the account notes, I have identified that your complaint was handled previously and whilst it was acknowledged that you had experienced some issues in your home postcode area using 3G services, 2G coverage is good and does not restrict usage. As a result of this previous complaint, your monthly line rental was reduced to £15.00 per month for the remainder of your contract.
In light of the above, I do not feel any further action is required as the resolution reached was fair and appropriate.
Thank you for taking the time to document your concerns
Executive Office Assistant