Monday, November 22, 2010
Email to 1998 from the Orange CEO's executive assistant

______________________________________

FROM: executive.office@orange.co.uk

TO: Jon Silk

SUBJECT: Orange

______________________________________

Dear Mr Silk,

Thank you for your email addressed to Tom Alexander, CEO, Everything Everywhere, highlighting the issues you have encountered when connecting to the Orange Network. Tom has passed this to his executive office for investigation and response.

From the account notes, I have identified that your complaint was handled previously and whilst it was acknowledged that you had experienced some issues in your home postcode area using 3G services, 2G coverage is good and does not restrict usage. As a result of this previous complaint, your monthly line rental was reduced to £15.00 per month for the remainder of your contract.

In light of the above, I do not feel any further action is required as the resolution reached was fair and appropriate.

Thank you for taking the time to document your concerns

Julia Walker
Executive Office Assistant