In the last few weeks I've wasted hours and hours trying to communicate with Vodafone via email, live chat, phone, and Twitter. They've been overcharging me since January, and all I want to do is get my money back and cancel my contract.
So far, no good. I can't get through, or nobody turns up to the live chat, or my tweets go ignored. I'm going to give Service a go. It's free and promises to fix stuff like this without you having to worry about 'hold music being the soundtrack to your life'. Read more here.
Too good to be true? Let's find out.